Payment & Delivery Information
Payments are accepted via Paymentsense Direct using a credit or debit cards and through PayPal.
Kinetik Wellbeing do not accept postal orders, cheques or cash for the sale of goods.
Kinetik Wellbeing accepts all major credit and debit cards with the exception of American Express
Orders are processed once payment has been successfully received.
Orders are processed Monday – Friday any orders received on a Saturday, Sunday or a Bank Holiday will be processed on the next working day.
Orders received with cleared payment before midday will be dispatched on the same working day.
Orders received after midday with cleared payment will be processed the following working day.
Orders qualifying for free delivery will be dispatched using 2nd Class tracked postage and will arrive within 3-5 working days from when the order is processed.
Every Love My Skin product is created to the highest standards, however, if you find you have a faulty product you can return it. You can also return products that are not faulty, subject to exclusions.
Please note that this policy is only valid for any products purchased from the love-my-skin website. For products purchased via 3rd party retailers you should return your items to them directly.
Please ensure you read the following guidance prior to returning your Love My Skin product.
Faulty product can be returned to us within 12 months of purchase. We will review such returned products on an individual basis and provided the product is found to be faulty we will issue a like for like replacement and in this case refund postage. If the product is found not to be faulty we will return the product to you and reserve the right to charge you for packaging and post.
You can return your purchase to us in its original condition within 15 days of purchase as long as the product is returned unopened with seals, shrink-wrap and packaging intact. In this case your purchase will be credited in full.
Non Faulty Products cannot be returned other than as above. Because, Love My Skin products are personal care items and in the interest of personal hygiene we are unable to accept returns of non-faulty product which has been opened.
You may return incorrect products sent to you as a result of our error for a full refund, including the return postage. Such products will not be credited unless they are returned with seals intact.
We outline below the steps you need to follow should you be want to return your product.
STEP 1 – Print off and complete the return document.
This will help you to provide us with the details that will make your return process as fast and simple as possible. (if you don’t have a printer please ensure you included all of the information required on this form in a note for our returns department).
STEP 2 – Prepare the package
Place your product into secure, protective packaging, ensuring the product is returned in the condition you received it.
In the package you will also need to include:
- Proof of purchase
- The printed returns document from Step 1.
STEP 3 – Send the package
We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package.
The package should be sent to the following address:
Love My Skin
Unit 3, Perrywood Business Park
We will endeavour to resolve any return within 30 days of receipt.